Remote check-in & checkout guide for Turo hosts
Learn how to save time checking your guests in and out remotely with these guidelines
Why offer remote check-in and checkout
Checking your guests in and out remotely is a great way to save time and be more efficient with your business on Turo. Also guests appreciate the convenience.
Share your car when you’re at home or on the go
Lockboxes
Lockboxes are an excellent, low-tech way to share your keys. Simply follow these best practices for using lockboxes.
Remote check-in & ID verification
Message your guest within 24 hours before their trip starts to say hi and confirm their driver’s license and identity.
To help protect their personal information, tell your guests they’re welcome to delete their license photos after you’ve verified their identity. They can do this by going into their “Trip photos” and tapping the trashcan icon in the upper right corner of the photos they want to delete.
Turo Customer Support will still have access to the photos if needed, but deleting them from the trip photos will help protect their personal information.
- Hasn’t uploaded the requested ID photos — if they feel uncomfortable sharing their photos, let them know they can delete them after you’ve verified their identity.
- Asks for early access to your vehicle, which could void your protection plan. If they want to access the car earlier than scheduled, ask them to request a trip change in the app.
Step 3: Upload pre-trip photos
To be covered by your protection plan, you must document the condition of your car before and after each trip (except if it’s a Turo Go trip). Take clear, well-lit photos that show any pre-existing damage, dirtiness, etc.
Follow this photo checklist to help make sure you’ve documented the car’s condition completely.
Step 4: Give your guest remote access
After you’ve verified your guest’s identity and uploaded all of the pre-trip photos, you’re ready to give them access to your car!
Whichever remote access solution you’ve chosen, whether via a lockbox code or digital access, message your guest to give them access to the car when the trip is starting — never before the scheduled start time.
Best practices
Discover the Host Success Learning Hub
Check out insightful videos with expert advice and tips from Turo employees, All-Star Hosts, and Power Hosts about how to successfully start and grow your business.
In this guide, you’ll learn about:
Secure remote access
Discover different remote access options
Remote ID verification
Verify your guest’s ID remotely via the Turo app
Best practices for contactless sharing
Offer a great guest experience without meeting your guests in person
Options to enable remote access
Place your car key in a radio frequency (RF) signal-blocking pouch if your car uses a non-bladed key (see below for more on RF pouches). Bladed keys can go straight in the lockbox.
Put your RF pouch inside your lockbox and lock it
Attach the lockbox to the car or somewhere at the pickup location (a door, fence, etc. — as long as it’s your property)
- Message the lockbox code to your guest after they’ve completed the remote ID verification process (see below for a step-by-step guide).
Turo Go remote unlocking technology
Turo Go is an innovative technology that lets guests book, locate, and unlock eligible cars, right from the Turo app.
Review your eligibility for Turo Go, and see how to host effectively using Turo Go.
Manufacturer remote unlocking technology
Many car manufacturers have connected car technology built into the base model options — most cars released after 2015 have a remote locking/unlocking mechanism included.
Check with your car manufacturer to see if you can use this feature, and if so, be sure to use the RF pouch recommendations below.
If you’re able to use this feature, message your guest using Turo messaging so you know when to unlock the car for them.
Remember to always include a key!
If your car uses a non-bladed key (like a key fob), you should always store it in a radio frequency (RF) signal-blocking pouch, also known as a Faraday bag, and keep it inside the car (in the glove box, a visor pouch, center console, etc.) for your guest.
Turo requires hosts to give a key to their guests, even when the car is accessed remotely, so the guest can use the car normally during their trip.
Without an RF-blocking pouch, the car could become unlocked, compromising your car’s security.
Use an RF pouch for digital remote access solutions
A step-by-step guide
It’s critical to take precautions to help protect yourself and your car when offering remote check-in. Follow these steps to help create a seamless remote check-in experience.
Step 1: Message your guest
Step 2: Verify their identity
To help make sure the person picking up the car is the same person who booked it, ask your guest to share the following photos through the Turo app. For their security they’re welcome to cover the first few digits of their driver's license number. (Note that hosts don’t need to check a guest’s ID if it’s a Turo Go trip — Turo will verify the ID for you.)
A close-up of their driver's license
A selfie of themselves holding their license next to their face
Confirm that the license photo looks like the person holding it.
If the guest has a foreign or temporary driver’s license, refer to this article to verify their driving eligibility and identity.
Trip photo checklist
Interior photos
Exterior photos
Remote checkout
Let them know where to leave the car, being mindful of street sweeping or other parking restrictions in your area, and tell them where to leave the key.
A step-by-step guide
Follow these simple steps after the trip is over.
Step 1: Message your guest
Step 2: Take post-trip photos
Within 24 hours of the end of a trip, take photos of your car, inside and out, to document its condition, and check if there’s any new damage. You need to file a claim for any new damage within 24 hours for the claim to be eligible for reimbursement as part of your protection plan.
For offering remote check-in & checkout
Let guests know you offer remote check-in
If you offer remote check-in, mention it in your listing description! Highlight this convenient option to your prospective guests to help your listing stand out.
Give clear pick up instructions
If you’re not using Turo Go, then be sure to tell your guests exactly where to find your car and how the remote check-in will work so they know what to expect.
Take at least 15 photos of the outside of your car
Take at least eight photos of the inside of your car
