Getting started on Turo

How to create a stellar listing from day one and get on the fast track to success

Getting oriented

In this guide, you’ll learn how to craft a competitive listing, tune up your settings to work best for your schedule and goals, and earn big on the world’s largest car sharing marketplace.

So you've listed your car on Turo. Now what?

Getting started

Before you dig into your listing, get started with these simple steps.

Download the app

Hosting is better and easier when you have the Turo app handy. Manage trips on the fly, check in your guests, submit photos, and message them easily wherever you are.

Building a strong foundation

Thorough listings show up higher in search rankings and attract more guests.

Optimize your settings

First, get to know your Host Hub — it’s essentially your control center where you can:

Put the pedal to the metal

Now that you’ve read up on all things hosting, it’s time to earn! Finesse your listing in your Host Hub, and gear up to create a booming car sharing business.

Go to your Host Hub

Get in the hospitality mindset

By hosting on Turo, you’re getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. 

Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. 

Outstanding Turo hosts, also known as All-Star Hosts, get rewarded for their hard work and all-star customer service skills with more visibility in search results, priority support, travel credit bonuses, and boosted booking opportunities.

Learn more about the All-Star Host program

Polishing up your listing

Update and optimize your availability

Pro tip: Turn notifications on!

Opt into push notifications on your device (go to “Settings” > “Turo” > “Notifications” on iOS) and text message updates on your “Account” page so you never miss a trip confirmation!

Alberta, Nova Scotia, Ontario, and Quebec

Why share your car?

Earning opportunities

Canadian hosts earn an average of $700 per month after listing their car on Turo, and that figure is only growing each year! 

After getting set up on Turo, many hosts earn enough to offset the costs of owning their cars, including monthly payments, fuel, and maintenance.

Peace of mind

All Turo guests are prescreened, and every trip is covered with up to $2 million in third-party liability insurance from Intact Financial Corporation (Intact) or Insurance Corporation of British Columbia (ICBC) as well as physical damage for up to $75,000 in British Columbia and up to $105,000 in Alberta, Nova Scotia, Ontario, and Quebec1.

Jump to learn more about protection plans

Tips to make your profile pop
Upload at least 6 clear, well lit photos

Include photos of both your car’s interior and exterior, and take some aspirational shots with a nice background to really stand out from the crowd.

Review the photo guide for five tips to help you with composition and lighting, and see if there’s a professional photographer available in your area to kick your photo game up a notch.

Describe your car thoroughly

List basic details about your car using the structured options, like the number of seats and required fuel type, as well as special features that make your car unique, like a sunroof or all-wheel drive. Including all the features will help beef up your listing and improve its discoverability, since guests can filter by feature.

Write a unique description. Share what’s great about your car, and remember — a little personality goes a long way! Tell your guests about your cleaning routine, fun local drives, and any other interesting under-the-hood facts to get guests excited to book your car. Be sure to write at least 100 words in your description — more robust descriptions get a little boost in search results!

Boost booking opportunities by honing your settings

Perhaps the most important setting to update frequently for hosts, both new and seasoned, is your availability calendar. 

Block off the days that your car isn’t available so you only get trips that work with your schedule. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you can shoot for All-Star Host status.

Tips to maximize your earning potential

  1. Make your car available on weekends — 40% of all trips begin on Friday or Saturday, which are nearly twice as busy as most weekdays.
  2. Plan ahead for peak seasons — Demand peaks for summer vacations (April to August) and fall holidays (October to December).
  3. Keep an eye out for long weekends — Guests often plan last-minute getaways over three- and four-day weekends.
Perfect your pricing

The easiest way to score more bookings is to price your car competitively. 

Use Automatic Pricing to let Turo pricing tools do the work for you. The algorithm automatically optimizes your vehicle’s daily price according to your local market, demand patterns, and seasonality. 

Alternatively, set your own daily rates manually. Monitor your local demand patterns yourself and flex your prices accordingly. Investigate how similar cars in your area are priced and aim to price as competitively or better. 

If you’re not getting the traction you’re looking for, try lowering your price to match similar vehicles in your local market — the most common mistake new hosts make is pricing their car too high!

Get trips that work for you

Customizing your trip preferences (at the bottom of the side menu in your “Vehicle” tab) will help you only get trip requests that work for your schedule and your car sharing goals. Get to know and optimize your trip preferences with the tips below.

Keep Book Instantly enabled

Book Instantly is a feature that lets guests book your car without waiting for you to approve each trip manually. It’s important to note that it’s enabled by default on new listings, and since guests love the instant gratification it provides, we strongly recommend keeping it enabled with your calendar up-to-date to garner more bookings. Listings with Book Instantly enabled get a boost in search ranking.

If you need more time to prep before committing to each trip, however, please disable Book Instantly to avoid last-minute cancellations.

Adjust your advance notice settings

Decide how much lead time you need before each trip — you can customize it for each location you offer.

Many guests prefer last-minute trips — about 58% of all trips get booked less than two days before the start time — so reducing your advance notice setting will increase your likelihood of booking those last-minute trips.

Set your trip duration parameters

Set the longest and shortest duration trips you’ll accept, and try to allow shorter duration trips if possible — nearly half of all trips are two days or shorter, so accommodating shorter trips will help you book more!

Review your distance limits

You can set how far your guests are allowed to travel for each day of their trip. Offer at least 400 kilometres per day to stay strong in search results, and offer even more to sharpen your competitive edge.

Keep in mind, people don’t like being bound by limits, but often don’t go as far as the limits allowed. 

Set your pickup & return hours

Your pickup and return hours (found in your “Settings” tab in your Host Hub), indicate your availability to meet your guests for check-in or checkout. If you can, consider offering contactless check-in and checkout so you can accommodate broader pickup and return hours.

If you’d rather meet your guest in person, take note that most guests prefer to pick up cars before 10 am, so try to leave the mornings open!

Pro tip: Book Instantly is enabled by default!

Guests love the ease of booking cars instantly, so all new listings have Book Instantly turned on by default. Update your calendar often to be able to honor the trips that come in, or, if you need more prep time, turn Book Instantly off in your “Trip preferences.”

Kick it into high gear with delivery and Extras

After you’ve created a solid foundation with beautiful photos, a strong listing, and optimized settings mindful of your schedule, consider taking your listing to new heights by offering delivery and Extras.

Offer outstanding convenience with delivery

Offering to deliver your car to your guests makes your listing stand out even more — it really sets you apart from car rental companies, and keeps you competitive within the marketplace. You can charge for deliveries to earn more per trip.

You can offer delivery to hotels, train stations, airports, and other popular locations, and pocket a delivery fee in return for just a little bit of legwork.

Go the extra mile with Extras

Extras are optional add-ons that your guests can purchase on top of their trip. You can provide amenities like camping equipment, a picnic basket, or a child safety seat, or offer to make their Turo experience hassle-free with prepaid refuel or post-trip cleaning. 

Like delivery, Extras are extra-special options for Turo hosts to offer that both sets your service apart from rental companies and gives you an additional income stream. Many Extras end up paying for themselves after just a few trips!

Most-purchased Extras:

  • Post-trip cleaning (average earnings $28/trip)
  • Unlimited miles (average earnings $78/trip)
  • Prepaid refuel (average earnings $57/trip)

Crash course: Improving your search ranking

If your car doesn’t get booked right away, don’t worry! Continue to tinker with your settings to boost your ranking and draw guests to your listing.

Some quick tips to show up higher in search rankings:

  • Include 5+ photos and a 100+-word description in your listing
  • Price your car at or below market rate
  • Enable Book Instantly
  • Offer at least 400 kilometres per day

Wrapping your mind around vehicle protection1

  • Up to $2 million in third-party liability insurance active during the reservation and delivery periods2
  • You’re covered up to $105,000 in physical damage coverage up to the actual cash value of the car for any qualifying event during the Reservation and Delivery periods. For the Tesla X, Model S, Model Y, and Model 3 only, Turo will provide physical damage coverage up to the actual cash value of these cars with no other limit in all provinces
  • $0 deductible for physical damage if loss occurs during the reservation period
  • $1,000 deductible for an at-fault loss that occurs during the delivery period
  • $75/day replacement vehicle reimbursement during repair up to a maximum of $500
  • Doesn’t include exterior wear and tear reimbursement
  • Doesn’t include loss of hosting income during repair
  • Up to $2 million in third-party liability insurance active during the reservation period only2
  • You’re covered up to $75,000 in physical damage coverage up to the actual cash value of the car for any event that qualifies as a covered peril during the Reservation period only. For the Tesla X, Model S, Model Y, and Model 3 only, Turo will provide physical damage coverage up to the actual cash value of these cars with no other limit in all provinces
  • $0 deductible for physical damage
  • Up to $500 in documented replacement vehicle reimbursement
  • Doesn’t include exterior wear and tear reimbursement
  • Doesn’t include loss of hosting income during repair

What happens if my vehicle is in an accident during a Turo trip?

In the rare case that your vehicle is involved in an accident, your guest should report it immediately. If you notice damage at the end of a trip and your guest hasn’t yet reported it, it’s important to report it immediately at the claims resolution center.

To ensure eligibility for reimbursement under a protection plan, hosts must:

  • Report damage within 24 hours of the end of the trip. A Turo associate will then reach out and guide you through the process.
  • Take clear photos to document the vehicle condition at the start and end of each trip. Use the in-app check-in and checkout features to take and upload the photos.5

If you have any questions or concerns, talk to your insurance professional.

Gearing up for your first trip

Your pre-trip checklist
  • Message your guest to coordinate a pickup time and location
  • Clean and disinfect your car thoroughly, following the enhanced cleaning and disinfection guide 
  • Refuel or charge your car for your guest so it’s got a full tank or a full charge when they pick it up
  • Take clear pre-trip photos documenting the vehicle’s interior and exterior condition and upload them to the “Trip photos” section — this step is crucial to be eligible for your protection plan! Turo needs pre- and post-trip evidence when processing claims3
  • Check in your guest using the Turo app when the trip is starting, verifying their driver’s license
  • See them off, respond to any questions, messages, or extension requests that may roll in, and otherwise sit back and relax until it’s time for checkout! 
  • Get paid — after your guest returns your car, you’ll get paid via PayPal within three days

Once a guest books your car, you’ll get a notification in the app and via email. Then follow this checklist to ensure you’ve covered all your bases:

1 – Intact and ICBC provide physical damage and liability insurance in Canada. Terms, conditions, and exclusions apply.

2 – Delivery period begins when the host or designee, who is a Turo-approved driver, departs to actively deliver the car to the delivery address and ends when the car arrives at the delivery address. The delivery period shall not exceed two hours unless circumstances outside the host’s control arise to impede delivery, in which case, the delivery period shall not exceed 24 hours.  

Reservation period consists of the time the guest has possession of the vehicle. A more detailed definition of the reservation period may vary depending on the insurer. Please refer to the Intact 
and ICBC insurance policies for more information.

3 – Exceptions may apply for trips that used Turo Go remote unlocking technology. 
Review the FAQ for more information on remote handoffs. 

British Columbia