Getting started on Turo

How to create a strong listing and get on the fast track to success

Getting oriented

In this guide, you’ll learn how to create a competitive listing, adjust your settings to fit your schedule and goals, and start earning on the world’s largest car sharing marketplace.

So you've listed your car on Turo. Now what?

Getting started

Download the app

The Turo app is easy to use and lets you manage your business and your bookings on the go — manage trips, adjust your pricing, message your guests, and more, all from your phone.

Setting yourself up for success

Strong listings show up higher in search rankings and attract more guests.

Adjusting your settings

First, get to know your host dashboard, where you can:

Commit to offering an excellent guest experience

The way to success on Turo is to offer guests well-maintained, clean cars, with outstanding customer service. By hosting on Turo, you’re getting into the hospitality business! 

Help create five-star guest experiences by making sure your car is in great working order, clean, and ready for your guests on time. Be a good communicator, and be kind, supportive, and flexible when you can. 

Follow these tips to work toward becoming an All-Star Host, the highest-rated and most experienced hosts on Turo. All-Star Hosts get rewarded for their hard work and excellent customer service with more visibility in search results, travel credit, the opportunity for extra bookings, and exclusive event invites.

Learn more about the All-Star Host program

Creating a strong listing

Update and optimize your availability

• Adjust your vehicle settings (under the "Vehicles" tab)
• View your performance metrics (under the "Performance" tab)
• Check your ratings and reviews (under the "Reviews" tab)
• Track your earnings (under the "Earnings" tab)
• Update your account-level settings (versus your vehicle-specific settings, under the "Settings" tab)

Each trip in the US comes standard with $750,000 in liability insurance under a third-party liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company,¹ and hosts can choose from five protection plans, each of which offers reimbursement for car repairs up to your car’s actual cash value³ case of damage during a trip.

Get to know your options

Choose the plan that's right for you

60 plan

Why share your car?

Earning opportunities

Hosting on Turo is a unique opportunity to start your own business and take control of your financial future. After getting set up on Turo, many hosts earn enough to offset the costs of owning their cars, including monthly payments, fuel, and maintenance.

Peace of mind

All Turo guests are prescreened, and Turo hosts can choose the protection plan that’s right for them. Every trip is covered with $750,000¹ in third-party liability insurance under a policy issued to Turo from Travelers Excess and Surplus Lines Company. Protection plans vary but offer reimbursement in the event a guest damages your vehicle. 

Jump to learn more about protection plans

Tips to make your profile pop

Upload at least 10 clear, well-lit photos

Include sharp photos of the outside and inside of your car in good light. Choose an attractive background to help stand out.

Review the photo guide for useful tips to help you take high-quality listing photos and get a quote from a professional photographer in your area who can help your listing really shine.

Describe your car

List basic details and features, like how many seats your car has and what kind of fuel it takes, as well as special features that make your car unique, like a sunroof or all-wheel drive. Guests can filter by features so including any features will help guests discover your listing.

Write a clear description. Share what’s special about your car and what makes you a great host. Keep in mind that hosts aren’t allowed to make up their own rules or policies for their guests since this is against our terms of service.

Help boost your bookings and avoid canceling on guests by adjusting your settings

It’s super important to make sure your calendar is always up to date.

Block off any days when your car isn’t available or you’re not available to host so you only get trips that work with your schedule. Keeping your calendar up to date will help you avoid canceling any trips and keep your performance metrics high so you can become an All-Star Host.

Price competitively

The easiest way to help score more bookings is to price your car competitively.

Use Automatic Pricing to let Turo pricing tools do the work for you. The algorithm automatically optimizes your vehicle’s daily price according to your local market, demand patterns, and seasonality. 

Alternatively, set your own daily rates manually. Monitor your local demand patterns and adjust your prices accordingly. Check out how similar cars in your area are priced and aim to price as competitively or better.

If you’re not getting as many bookings as you’d like, try lowering your price to match similar vehicles in your local market.

Get trips that work for you

Customizing your trip preferences and other key settings will help you only get trip requests that work for your schedule and your car sharing goals. Get to know and optimize your trip preferences with the tips below.

Adjust your advance notice settings

Decide how much lead time you need before each trip. You can set a different amount of advance notice for trips from your home location, delivery locations, and (customized) guest locations.

Many guests book trips less than two days before the start time — so reducing your advance notice setting will help you get more bookings.

Adjust your trip duration settings

Set the shortest and longest length trips you’ll accept. Many trips are two days or shorter, so accommodating shorter trips will help you get more bookings.

Review how much distance is included

Most vehicles have 200 miles as a minimum daily distance and you can decide if your guests are allowed to drive farther each day.

If you offer unlimited distance, you’ll get a special badge on your listing to help attract more bookings. Guests feel more at ease with unlimited distance and often don’t drive farther than they need.

Set your pickup & return hours

Your pickup and return hours (found in your "Host settings" tab), show when you’re available to meet guests for check-in or checkout. If you can, consider offering remote check-in and checkout so you can accommodate broader pickup and return hours.

If you’d rather meet your guest in person, keep in mind that most guests prefer to pick up cars before 10 am, so try to leave the mornings open.

Kick it into high gear with delivery and Extras

Many successful hosts offer delivery and Extras.

Offer outstanding convenience with delivery

Guests love the convenience of delivery, especially being able to easily pick up a car from airports, hotels, and train stations. Offering to deliver your car to your guests helps you get more bookings and keeps you competitive. You can charge for delivery and can offer free delivery if the trip is above a certain number of days.

Go the extra mile with Extras

Extras are optional add-ons that your guests can purchase on top of their trip. You can help make your guest’s trip more memorable or convenient by offering camping equipment, a picnic basket, a child safety seat, or prepaid refueling.

Extras help set you apart from rental car companies and help you earn more. Many Extras end up paying for themselves after just a few trips!

Understanding vehicle protection

75 plan

80 plan

85 plan

90 plan

What happens if my vehicle is in an accident during a Turo trip?

In the rare case that your vehicle is involved in an accident, your guest should report it immediately. If you notice damage at the end of a trip and your guest hasn’t yet reported it, it’s important to report it immediately within the trip page.  

To help ensure eligibility for reimbursement under a protection plan, hosts must:

• Take clear photos to document the vehicle condition at the start and end of each trip. Use the in-app check-in and checkout features to take and upload the photos.⁵
  
  
• ^{Report damage within 24 hours of the end of the trip. A Turo associate will then reach out and guide you through the process.}
  

If you have any questions or concerns, talk to your insurance professional.

Gearing up for your first trip

Your pre-trip checklist

• Message your guest to confirm the pickup time and location.
• Make sure your car is in excellent working order with no mechanical issues or dashboard warning lights on.
• Clean your car inside and out to help get their trip off to a good start. 
• Refuel or charge your car so it’s got a full tank or a full charge when your guest picks it up.
• Take and upload clear, pre-trip photos documenting the vehicle’s condition, inside and out. This step is crucial to be eligible for your protection plan! Turo needs pre- and post-trip evidence when processing claims.
• Review your guest’s driver’s license as part of the check-in process in the Turo app shortly before the start of the trip.
• Be available to answer any questions during the trip or respond to extension requests. 
• Take and upload clear, post-trip photos within 24 hours of the end of the trip, and report any damage. You have up to 72 hours after a trip ends to report a smoking issue, or cleaning violation.
• Get paid — after your guest returns your car, you’ll get paid by direct deposit within three days.
  

When a guest books your car, you’ll get a notification in the app and via email. Then follow this checklist to help make sure you’ve taken care of everything:

 1 – All trips are covered under a third-party automobile liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company. Liability coverage is $750,000 for all host protection plans, except in some states and at some airports that require additional coverage. In New York, the liability coverage is $1,250,000. For questions or information about the third-party liability insurance that is included in protection plans, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 / claims@turo.agency. For questions about how damage to a host’s vehicle is handled, visit https://help.turo.com.

2 – Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000. For the Tesla Model X, Tesla Model S, and Tesla Model 3 only, Turo will be responsible for the cost of eligible repairs, after the deductible, subject to terms and exclusions, for the lesser of the cost of the repair up to the actual cash value of the vehicle, even if it is more than $125,000.

3 – The wear and tear benefit only applies to vehicles that are two years old or newer and with under 24,000 miles, or vehicles in the Super Deluxe class regardless of age or mileage. Super Deluxe vehicles have a fair market value of more than $85,000. Turo uses a third-party vehicle valuation vendor to determine the fair market value of vehicles listed on our platform.

4 – If a host elects to receive loss of hosting income on the 60 plan, they won’t be eligible for any replacement vehicle reimbursement, and vice versa — if a host elects to receive replacement vehicle reimbursement, they won’t be eligible to receive loss of hosting income.

5 – Exceptions may apply for trips that use Turo Go remote unlocking technology. Check out the Help Center article about preparing for a Turo Go trip for more information.

Trips are confirmed automatically 
Guests can start booking your vehicle as soon as your listing is published. Trips are automatically approved so it’s extremely important to adjust your settings based on your schedule and availability to make sure you can fulfill every booking.